Frequently Asked Questions

How do I get started?

Set up an account, run through KYC (under 10 minutes most of the time), deposit, and go.

What are the fees?

Starting at 0.10% with volume discounts. Our fees page carries the whole schedule.

How is my money safe?

Four pillars: cold storage at 95%+, monthly Proof-of-Reserves disclosure, an insurance fund over $300M, and 2FA switched on for all accounts.

What is the typical cash-out timeline?

The usual turnaround is 15 minutes. There is a one-time 24-hour hold on initial withdrawals.

Which countries are supported?

180+ countries. Product access follows the rules of your jurisdiction.

Is there a demo account?

Yes. A costless demo account pairs virtual funds with live data drawn from the markets.

Do you offer API access?

For REST, WebSocket and FIX access, you need the Advanced or Institutional plan.

Can I trade on mobile?

iOS and Android users receive full-featured apps protected by biometric authentication.